{"id":4333,"date":"2023-03-17T08:55:25","date_gmt":"2023-03-17T06:55:25","guid":{"rendered":"https:\/\/carebearbg.com\/terms\/"},"modified":"2025-01-22T15:24:37","modified_gmt":"2025-01-22T13:24:37","slug":"terms","status":"publish","type":"page","link":"https:\/\/carebearbg.com\/en\/terms\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n\t
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<\/b>Terms and Conditions<\/span><\/b><\/h3><\/div>\n

I. General terms and conditions
<\/span><\/h3>\n

1. This online store belongs to the company “KENDIEM OOD” with registration address: Stara Zagora, Kapitan Petko voyvoda \u211624, UIC: 206997468<\/span>
2. The general terms and conditions define the legal relationships that arise when purchasing items from the specified online store, between “KENDIEM OOD” on the one hand, hereinafter referred to as the SUPPLIER and the consumer-client on the other, hereinafter referred to as the CLIENT.<\/span>
3. Pressing the \u201cORDER\u201d button is considered an expression of agreement with the specified terms of use of the e-store.<\/span>
4. THE SUPPLIER has the right to change these terms at any time, without prior notice. The revised terms shall enter into force upon their publication on the site.<\/span><\/p>\n

II. Products
<\/span><\/p>\n

1. THE SUPPLIER provides the CUSTOMER with:<\/span>
\u2013 a selection of products that he can purchase.<\/span>
\u2013 accurate information (importer, manufacturer, weight, storage conditions, method of use) for the products that the CUSTOMER can purchase<\/span>
\u2013 accurate price of the products that the CUSTOMER can purchase.<\/span><\/p>\n

III. Prices
<\/span><\/p>\n

1. The prices in the online store are for 1 item including VAT, unless otherwise stated.<\/span>
2. The announced price of the product does not include the delivery price, if any. The delivery price is added to the announced price for the product.<\/span>
3. The prices in the online store may be changed by the SUPPLIER at any time without prior notification on the store page. The CUSTOMER pays the price that is announced at the time of placing the order.<\/span>
4. Price reductions in the online store are recorded by crossing out the price and placing the new price next to it.<\/span><\/p>\n

IV. Orders
<\/span><\/p>\n

1. By clicking the “Order” button, the CUSTOMER automatically becomes a party to this contract, as described in the Consumer Protection Act (CPA).<\/span>
2. A given item is considered ordered or requested by the CUSTOMER after the CUSTOMER has received an email that the order is in PROCESSING. If the CUSTOMER does not receive an email within 48 hours with a message that his order has been accepted and is in PROCESSING, then the given item is considered not ordered.<\/span>
3. In case of an incorrect telephone number or delivery address, the order is considered canceled and will not be delivered.<\/span><\/p>\n

V. Delivery
<\/span><\/p>\n

1. THE SUPPLIER undertakes to deliver the products ordered in the CLIENT’s online store without defects within the deadlines specified below.<\/span>
2. THE CLIENT undertakes to provide access to the delivery person at the address specified by him.<\/span>
3. For the SOFIA region – delivery is carried out by the courier company “Speedy” from DOOR to DOOR and according to the company’s working hours. For the country – delivery is carried out by the company “Speedy” from DOOR to DOOR and according to the company’s working hours.<\/span>
4. The price of delivery is without specifying an exact time or other additional services. If the CUSTOMER wishes the order to be delivered at an exact time and day, the delivery costs are at the expense of the CUSTOMER.<\/span>
5. Delivery times, provided that the CUSTOMER’s address and phone number are confirmed on the day of the order or already exist in our database, are:<\/span>
\u2013 for Sofia \u2013 from 1 to 3 working days from order confirmation.<\/span>
\u2013 for the country \u2013 from 1 to 3 working days and according to the schedule for servicing the settlements of the courier company “Transpres”.<\/span>
6. If the CUSTOMER does not provide access to the announced delivery address, the order is considered canceled. If the CUSTOMER wishes, the order can be placed after the delivery deadline, but only on condition that the CUSTOMER pays the costs of transport and delivery.<\/span>
7. THE SUPPLIER is not responsible for any delay in the order due to the fault of the courier company.<\/p>\n

VI. Payment
<\/span><\/p>\n

1. Payment can be made:<\/span>
1.1. By bank transfer, as the amount for the order must be transferred to the SUPPLIER’s bank account before the ordered products leave the warehouse.<\/span>
1.2. By cash on delivery, as the amount is paid at the time of receipt of the order by the courier.<\/span>
1.3. By credit\/debit card through a virtual POS terminal.<\/span><\/p>\n

VI\u0406. Cancellation and return of ordered and delivered goods
<\/span><\/p>\n

1. According to the Consumer Protection Act, Art. 55, the CUSTOMER has the right to cancel the purchased goods within 14 (fourteen) days of receiving them, without giving a reason and without owing any compensation. In this case, the SUPPLIER is obliged to refund the CUSTOMER in full the amounts paid by him no later than 30 days from the date on which the consumer canceled the goods. In this case, the transportation costs are at the expense of the CUSTOMER. The amounts are refunded in cash, by cash on delivery or to the customer’s bank account. In case the payment was made by bank card, the refund is made by ordering a reverse transaction on the card with which the payment was made within 14 days. The consumer is obliged to store the goods received from the SUPPLIER, their quality and safety during the period under Art. 55, para. 1 of the Consumer Protection Act. In order for the purchased products to be returned, a mandatory condition is that they are in proper commercial condition, without being used and without the integrity of the packaging being broken. The products must correspond to the type in which they were received by the consumer. Products that do not meet these conditions according to the Consumer Protection Act are not subject to return and refusal. The SUPPLIER has the right to refuse the return of a product, in accordance with the current legislation.<\/span>
2. When returning purchased goods, transportation costs are at the expense of the CUSTOMER and are not refundable.<\/span>
3. When terminating subscriptions, the coffee received and delivery are calculated on a monthly basis and the remainder of the amount is refunded in cash or to the customer’s bank account. You must provide a receipt in any case.<\/span><\/p>\n

To terminate the subscription or change the grinding, delivery address or other information, please contact us at tel.: XXX or email: XXX<\/span><\/p>\n

In all other cases, the general terms and conditions of the e-store apply.<\/span><\/p>\n

V\u0406\u0406I. Complaints
<\/span><\/p>\n

Complaints can be made by the CUSTOMER in the event that:<\/span>
1. The delivered goods do not correspond to those ordered by the CUSTOMER.<\/span>
2. The delivered goods are damaged during transportation.<\/span>
3. The delivered goods have a factory or production defect.<\/span>
4. The price announced on the site does not match the price that the CUSTOMER must pay.<\/span>
5. The delivery deadline announced in Article 5, paragraph 5 of this contract has not been met.<\/span>
6. Complaints on the above points are made only at the time of delivery.<\/span>
7. In the event of complaints on the above points, the transport costs are borne by the SUPPLIER.<\/span>
8. Outside of the listed cases, the client does not have the right to refuse to receive and pay for the goods ordered by him. Otherwise, he is liable to pay the costs incurred for delivery and return of the goods, in accordance with Art. 7, para. 2 of this contract.<\/span>
9. In cases of refusal to receive the goods, a protocol is drawn up at the time of delivery. If the client refuses to sign the protocol, it is assumed that his refusal to receive the goods is unfounded and he is liable to pay the costs for delivery and return of the goods.<\/span>
10. Complaints are accepted in a manner convenient for the CLIENT – telephone, email or other, indicating the reasons for the complaint. The SUPPLIER reserves the right not to accept a complaint from the CLIENT if it is considered unfounded, according to the current legislation of the Republic of Bulgaria.<\/span>
11. The SUPPLIER is obliged to notify the CLIENT of his opinion on the telephone number or email specified by him within 14 (fourteen)<\/span><\/p>\n

eset) day period from receipt of the complaint.<\/p>\n

IX. Restrictions
<\/span><\/p>\n

1. CLIENTS of this site do not have the right to copy, use or distribute texts, pictures, images or parts of the site without the express written consent of the PROVIDER.<\/span>
2. CLIENTS of this site do not have the right to overload the online store with fictitious requests or other information (flood).<\/span>
3. CLIENTS of this site do not have the right to take screenshots of the site without the express written consent of the PROVIDER.<\/span>
4. CLIENTS of this site do not have the right to perform actions that violate generally established rules of communication and interaction, to perform malicious actions, spread viruses, etc., violating or damaging the rights or interests of third parties.<\/span><\/p>\n

X. Personal data protection declaration
<\/span><\/p>\n

1. THE PROVIDER guarantees the CLIENT the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions.<\/span>
The SUPPLIER protects the personal data of the CUSTOMER, which became known to him when filling out the electronic form for making a purchase application, and this obligation shall be waived in the event that the CUSTOMER has provided false data. In compliance with the applicable legislation and the clauses of these General Terms and Conditions, the SUPPLIER may use the CUSTOMER’s personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.<\/span>
THE PROVIDER undertakes not to disclose any personal data about the CLIENT to third parties – state authorities, commercial companies, individuals and others, except in cases where it has received the express written consent of the CLIENT, the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information. THE PROVIDER is obliged to provide the information by law.<\/span><\/p>\n

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